Built on Gilbert's Behavior Engineering Model, Rummler's Three Levels of Performance, and Daniels' behavioral science. PeakOps doesn't just show you what's broken — it engineers worthy performance.
Try Gap Analysis →80% of performance problems are environmental, not people problems — Gilbert's BEM proved this in 1978. Yet every tool built since is still a dashboard. Data without diagnosis. Measurement without engineering. And when performance dies in the gaps between departments, Rummler called it the "white space" — where accountability goes to die.
$15B+/year flows into dashboards, pulse surveys, and performance platforms. None of them tell you why gaps exist or what to actually do about them.
Gilbert's BEM showed that 8 of 10 performance gaps trace back to the environment — missing data, broken tools, misaligned incentives. Individual training rarely fixes what the system broke.
Rummler identified the real danger zone: the gaps between functions. Silos don't collaborate, handoffs fail, and no one owns the space between org boxes.
Gilbert's Behavior Engineering Model maps every gap across all 6 performance factors: Data, Instruments, Incentives (environmental) and Knowledge, Capacity, Motives (individual).
Environment before individual — always. Fix Data → Tools → Incentives first. 80% of gains come from the left side of the BEM at a fraction of the cost of training.
Daniels' consequence analysis reveals the reinforcement patterns keeping each gap alive — what's being rewarded vs. punished, immediately vs. later, certainly vs. maybe. NFU traps (Negative, Future, Uncertain consequences like annual reviews) are flagged as the real reason underperformance continues.
3–5 evidence-based interventions per gap, generated from Pershing's full HPT taxonomy — spanning Organization (process redesign, culture), Process (workflow, cross-functional handoffs), and Individual (knowledge, capacity, motivation) levels. Each tagged by HPT Level and Category. Gilbert's hierarchy enforced: environment before individual.
Rummler's Three-Level Framework ensures that Organization (strategy/goals), Process (workflows/handoffs), and Performer (role/feedback/tools) impacts are monitored together. Fixes at one level that create problems at another are caught before they cascade. Accept → start → complete interventions with full tracking.
This is 10% of what a full analysis reveals. Health scores, gap diagnostics, BEM classification, consequence analysis — all of it, automated.
Built on 50+ years of peer-reviewed behavioral science and Human Performance Technology. Not opinion—proven frameworks used by Fortune 500 orgs.
Father of HPT. Created the Behavior Engineering Model (BEM) proving 80% of performance problems are environmental, not individual. His hierarchy — fix environment before blaming people — and his PIP metric (quantifying improvement potential as Exemplary ÷ Typical performance) are the backbone of PeakOps' diagnostic engine.
Pioneer of behavioral consequence analysis. His ABC model and PIC/NIC framework explain why performance gaps persist — by revealing the reinforcement patterns (positive/negative, immediate/future, certain/uncertain) that maintain current behavior. PeakOps uses this to diagnose what's rewarding underperformance, not to label interventions.
Systems thinker who identified that performance breakdowns live in the "white space" between departments, not inside them. His Three-Level Framework (Organization → Process → Performer) ensures PeakOps tracks impact at every level — so fixes in one place don't break something else.
Total Performance System creator. Two-marketplace model (financial marketplace + consumer/service marketplace), four resource inputs, internal and external feedback loops. His uniqueness principle: every organization is unique — don't copy "best practices" blindly. Build from your own system's feedback.
The equivalent work from a consultant costs $200–500/hr — that's $40K–100K/year just for ongoing analysis. PeakOps runs 24/7 and actually improves outcomes, not just measures them.
Most tools measure. PeakOps diagnoses root causes and designs evidence-based interventions that drive real change.
| PeakOps | Lattice | Consultants | |
|---|---|---|---|
| Cost | $500–$1K/mo | $13–26K/yr | $40–100K/yr |
| Availability | 24/7 autonomous | Always on (reporting only) | Scheduled engagements |
| Root cause diagnosis | ✓ BEM + HPT frameworks | ✗ No | ✓ Yes (at $200–500/hr) |
| Intervention design | ✓ HPT-driven, multi-level | ✗ No | ✓ Yes (expensive) |
| Outcomes tracking | ✓ Continuous | ✓ Measures only | ✗ Usually not included |
| Science-backed | ✓ 50+ years of HPT research | Partial | Varies |
All data is encrypted at rest and in transit using AES-256. PeakOps never shares your organizational data with third parties. Each company's data is fully isolated — your performance data is yours. We are SOC 2 aligned and support data deletion on request.
You can run your first autonomous gap analysis within minutes of signup. Enter your organization structure and KPIs, and PeakOps will diagnose gaps and recommend interventions immediately — no consultant onboarding, no weeks-long discovery process.
PeakOps doesn't just surface a dashboard and leave the thinking to you. It applies Thomas Gilbert's Behavior Engineering Model to identify why performance gaps exist (not just that they do), designs targeted interventions based on behavioral science, and tracks whether those interventions are working — without you having to manually trigger each step.
Yes. Starter and Growth are month-to-month subscriptions with no lock-in. Cancel anytime from your billing portal and your access continues through the end of the paid period.
Lattice measures engagement. PeakOps diagnoses and fixes performance gaps. Where Lattice tells you a score went down, PeakOps tells you why — and designs an evidence-based intervention to address the root cause. It's the difference between a thermometer and a doctor.
The same methodologies used by Motorola, Blue Cross Blue Shield, and Fortune 500 companies to drive systemic performance improvements—now automated.
Grounded in peer-reviewed behavioral science, not management fads. Every diagnosis and intervention maps to established HPT principles backed by decades of field data.
Built on the same frameworks used by Certified Performance Technologists, encoded into an AI agent that works while you sleep. This is what organizational excellence looks like when it runs autonomously.